User Account Protection
Every w138 account is protected by strict security policies. Users are responsible for keeping their password confidential and must not share their login credentials with any other party.
Deposit & Withdrawal Policy
All financial transactions at w138 are subject to clear and transparent conditions. Withdrawals are processed in accordance with identity verification procedures to ensure the security of every user's funds.
Bonus & Promotion Terms
All w138 bonuses and promotions are subject to specific wagering requirements. Players are encouraged to read the terms of each promotion carefully before claiming any offer.
Permitted Platform Use
The w138 platform may only be used by individuals aged 18 and above. Any attempt to abuse the system or coordinate fraudulent activity will result in immediate account suspension.
Prohibited Activities
Money laundering, fraud, the use of bot software, and multi-account abuse are strictly prohibited. Any violation of these rules will result in immediate action.
Responsible Gaming
W138 is committed to player well-being. The platform provides self-control tools and support resources for anyone who needs help managing their gaming habits.
01Acceptance of Terms & Conditions
Welcome to w138, Malaysia's trusted online gaming platform. This Terms & Conditions document ("Agreement") constitutes a legally binding contract between you ("User") and w138 ("Platform", "us"). By accessing, registering, or using any part of the w138 platform — whether via the website at w138.vu or through our mobile app — you expressly confirm that you have read, understood, and agreed to be bound by all terms and conditions contained in this document.
If you do not agree with any part of these terms, you are not permitted to use the w138 platform. Continued use of the platform following any amendments to the terms constitutes acceptance of those amended terms. We recommend that you print or save a copy of this document for your personal reference.
Important: This document contains important information about your rights and responsibilities as a w138 platform user. Please read it carefully and contact us with any questions before making any transactions.
02Eligibility to Use the Platform
Use of the w138 platform is restricted to individuals who meet the following eligibility requirements:
- You must be at least 18 years old or have reached the age of majority as defined in your jurisdiction of residence, whichever is higher.
- You must be an individual acting on your own behalf and not on behalf of any other entity without written authorization from w138.
- You are not prohibited from using online gambling services under the laws applicable in your country or region of residence.
- You have never had an account closed or suspended by w138 for a previous breach of terms.
- You register and play on your own behalf, not on behalf of any third party.
W138 reserves the right to request age and identity verification at any time. If a user is found not to meet the eligibility requirements, w138 reserves the right to close the account and withhold any remaining funds pending the completion of an investigation.
Age Restriction: w138 takes the protection of minors seriously. Registration by underage individuals is strictly prohibited and constitutes a serious violation of the platform's terms.
03Account Registration & Management
Each user is only permitted to hold one (1) active account on the w138 platform. Ownership of multiple accounts by the same individual — whether using different personal details, different devices, or different IP addresses — is strictly prohibited and may result in the closure of all associated accounts and forfeiture of any funds and bonuses therein.
During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name, phone number, active email address, and valid bank details for withdrawal purposes. You are responsible for keeping this information current at all times.
You are solely responsible for all activities that occur under your account. This includes any losses arising from your failure to keep your password secure or from granting access to another party. w138 shall not be liable for any losses resulting from unauthorized use of your account.
The Know Your Customer (KYC) process is mandatory for all users wishing to make a withdrawal. Users must submit valid identification documents such as a national ID or passport, along with proof of bank account ownership, when requested by w138.
04Deposit and Payment Methods
W138 supports a wide range of payment methods popular in Malaysia, including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfers. All deposits are processed in Malaysian Ringgit (MYR).
The minimum deposit amount is MYR 30 per transaction unless otherwise stated in specific promotion terms. There is no maximum daily deposit limit for standard accounts, while VIP accounts enjoy more flexible limits.
- Deposited funds will be credited to your account within 30 seconds to 5 minutes depending on the selected payment method.
- If your deposit has not been credited within 30 minutes, please contact our support team immediately with proof of the transaction.
- W138 does not charge any processing fees on deposits. However, third-party payment providers may apply their own charges.
- All deposits must be made using a payment method registered under the name of the verified account holder only. Deposits from third-party accounts are not permitted.
Payment Security: All financial transactions at w138 are protected with 256-bit SSL encryption. Your bank details are never stored on our servers — every transaction is processed directly through a certified payment gateway.
05Fund Withdrawal
Withdrawals at w138 are processed via the same payment method used for the deposit. The minimum withdrawal amount is MYR 50 per transaction. Withdrawals are typically processed within 30 minutes to 24 hours depending on verification requirements.
For your first withdrawal, a completed KYC process is mandatory. This includes submitting your national ID (MyKad or passport) and proof of bank account ownership. This step is in place to protect your funds and prevent identity fraud.
- Withdrawals can only be made to a bank account registered under the same name as your w138 account.
- Any bonus that has not met the wagering requirements cannot be withdrawn until those requirements are fully satisfied.
- W138 reserves the right to suspend or block withdrawals if suspicious activity is detected or an investigation is ongoing.
- The daily withdrawal limit for standard accounts is MYR 50,000. VIP members enjoy higher limits.
06Bonuses, Promotions, and Wagering Requirements
W138 offers a variety of bonuses and promotions to its users from time to time, including welcome bonuses, reload bonuses, cashback, and seasonal campaigns. All bonuses are subject to specific wagering requirements that must be met before a withdrawal can be made.
Wagering requirements (rollover) are clearly stated in each promotion's terms. For example, a bonus with a 10x wagering requirement means you must wager the bonus amount 10 times before the bonus funds are eligible for withdrawal.
- Each promotion may only be claimed once per user unless otherwise stated.
- W138 reserves the right to cancel any bonus claimed through unauthorised methods or in violation of the terms.
- Bonuses cannot be transferred to other users.
- Different games may contribute varying percentages toward bonus wagering requirements. Please check the respective promotion terms for more details.
- W138 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
Tip: Before claiming any bonus, ensure you have read and understood the applicable wagering requirements. Contact our customer support if you need further clarification on any promotion's terms.
07General Game Rules
All games offered on the w138 platform use Random Number Generator (RNG) technology that has been independently audited by qualified third parties. This ensures that every game outcome is completely random and cannot be manipulated by any party, including w138 itself.
In the event of a technical failure during gameplay — such as an internet disconnection, server disruption, or system error — the betting outcome recorded in the w138 system at the time of the failure shall be final. w138 is not liable for any losses resulting from technical disruptions on the user's end.
In the event of a discrepancy between game results displayed on the user's device and w138's server records, the server records shall be considered final and binding. If you believe there is an error, you have the right to submit a complaint within 7 days of the incident.
08Prohibited Activities
The following activities on the w138 platform are strictly prohibited and may result in immediate account closure and reporting to the relevant authorities:
- Money Laundering: Using the platform to transfer or conceal funds obtained through illegal activities.
- Identity Fraud: Registering or using an account under another person's identity without authorization.
- Multiple Accounts: Creating more than one account for yourself or to claim bonuses multiple times.
- Use of Bots & Automated Software: Using any automated program, script, or software to play or place bets.
- Collusion: Colluding with other players to manipulate game outcomes or abuse the system.
- Bug Exploitation: Exploiting any bugs or technical vulnerabilities in the system for unauthorized gain.
- Unauthorized Chargeback: Filing a chargeback with a payment provider after a transaction has been legitimately processed.
Warning: w138 employs a sophisticated fraud detection system that operates around the clock. Any suspicious activity will be investigated and appropriate action will be taken without prior notice.
09Account Suspension & Closure
W138 reserves the right to suspend or close any user account at any time for the following reasons:
- Violation of any terms and conditions stated in this document.
- Suspected or confirmed fraudulent activity, money laundering, or other illegal activities.
- Failure to complete the KYC process within the stipulated timeframe.
- Requests from legal authorities or relevant regulatory bodies.
- An account that has been inactive for more than 12 consecutive months.
If your account is suspended or closed for reasons not involving a breach of terms, any valid remaining balance in your account will be returned to you via your registered payment method, subject to the required identity verification process.
Users may also close their own account at any time by contacting our customer support team. Account closure requests will be processed within 3 to 5 business days.
10Liability Limits
The w138 platform is provided on an "as is" and "as available" basis. While we strive to ensure uninterrupted platform operation at all times, w138 does not guarantee that the platform will be entirely free from errors, disruptions, or downtime at all times.
W138 is not liable for any direct, indirect, or consequential losses arising from:
- Technical disruptions or platform unavailability beyond our control.
- Unauthorized access to your account resulting from your failure to keep your login credentials secure.
- Betting or game outcomes that are not in your favor.
- Delays in payment processing caused by third parties.
- Any losses arising from the user's breach of these terms and conditions.
In any circumstance, w138's maximum liability to a user shall not exceed the total amount deposited by that user in the 30 days prior to the event giving rise to the liability claim.
11Amendments to Terms & Conditions
W138 reserves the right to amend, modify, or update these Terms and Conditions at any time at our sole discretion. All amendments take effect immediately upon being posted on the platform, unless a specific effective date is stated otherwise.
We will endeavor to notify users of significant changes via in-platform notifications or through your registered email. However, it is your responsibility to periodically review this Terms and Conditions page to ensure you are always aware of the latest version in effect.
Last Updated: These Terms & Conditions were last updated on 1 January 2026. This version supersedes all previous versions. Continued use of the platform following any update constitutes your acceptance of the amended terms.
12Contact Us
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact our team through the following:
- Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform.
- Email: [email protected] — response within 24 hours.
- FAQ: Visit the FAQ us for a quick response.
We are committed to resolving every inquiry and complaint fairly, transparently, and within a reasonable timeframe. Your satisfaction and trust are w138's top priority.